The Lobby Barista is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. We proudly serve Starbucks Coffee for our guests, and as a Barista, you’ll play a crucial role in ensuring smooth transactions and excellent customer service. You’ll handle payments, craft beverages, assist customers, and maintain an organized checkout area.

Job Duties

• Deliver a consistently high level of customer service to each guest and maintain a safe environment.
• Keep bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department.
• Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally.
• Develop an efficient work pace that keeps the customers at the bar and in the dining room satisfied at all times.
• Provide excellent customer service by taking food and drink orders efficiently, delivering food and drink items in a timely manner and with a smile.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment, such as the espresso machine. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Prepare food and beverages to standard recipes or customized for customers.

Qualifications

• High school diploma or GED equivalent.
• Fluency in English both verbal and non-verbal
• Provide legible communication
• Compute basic arithmetic
• Willing to perform job functions with attention to detail, speed, and accuracy
• Ability to prioritize and organize tasks
• Ability to think clearly, can remain calm, and solve problems using good judgment
• Ability to follow specific directions thoroughly
• Desire to understand guests’ service needs
• Ability to work cohesively with co-workers as part of a team
• Ability to work with minimal supervision
• Ability to maintain confidentiality of guest information and pertinent hotel data

Physical Requirements and Work Conditions

• Lift and/or carry up to50 pounds
• Endure various physical movements throughout the work areas
• Remain in stationary position for 8 hours throughout work shift
• Under variable temperature conditions (or extreme heat or cold)
• Under variable noise levels
• Outdoors/indoors