Job Description

Responsibilities include managing all room assignments in an effective and efficient manner. This preventative maintenance crew person position ensures cleanliness and repairs are completed in all guestrooms and public spaces. The performance of the work should be met and exceeded. Responsible for adhering to general direction from supervisor.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs general maintenance skills necessary for diagnosing and repairing buildings and equipment on property.
• Change light bulbs, switch plate covers, replacing filters and switching out appliances in guest rooms.
• Performs preventative maintenance as assigned.
• Troubleshoots maintenance calls and performs basic repairs or reaches out for assistance when issues are beyond scope of one's capabilities.
• Reports any unusual occurrence and or damage that may have taken place that is observed while on duty.
• Performs project work as assigned.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Receive daily work assignments from Chief Engineer/Supervisor and review priorities and special projects.
• Organize materials, tools, and equipment to perform daily assignments.
• Maintain timelines and work schedule in accordance with the preventive maintenance program.
• Check work orders and night report for any problems. Make rounds checking these problem areas and note any information needed or safety concerns in the hotel.
• Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office.
• Perform electrical work orders:
  • Replace light switches.
  • Reset circuit breakers.
  • Replace wall plug receptacles.
  • Replace fluorescent light ballast.
  • Replace electrical solenoid valve/switch.
  • Replace small motors.
• Use test equipment; ohmmeter, voltage tester, and amp probe.
• Unplug sinks, toilets, garbage disposals, and drain lines.
• Repair or replace valves, gate, globe, ball, and solenoid valves/switch.
• Replace washer, gaskets, vacuum breakers, and toilet seals.
• Work with different types of pipe including conduit, copper, black, cast iron, and pipe hangers.
• Perform Preventive Maintenance work orders:
  • Monitor and maintain all laundry and dry cleaning equipment.
  • Monitor and maintain all kitchen equipment.
  • Maintain guestrooms using Rooms Preventive Maintenance Program Punch List.
• Change air-conditioning filters every months.
• Check HVAC equipment; change filters, belts, bearings and lubricate as necessary. Also check for unusual noise or vibration, adjusting as necessary.
• Change or repair locks as needed.
• Cut and mark keys for guestroom key inventory.
• Check and test-run emergency generator weekly.
• Perform general maintenance to guestrooms and public areas.
• Assist electrician, carpenter, plumber, and painter in all phases of repair work.
• Assist other engineering personnel as instructed by supervisor in regards to routine and preventive maintenance.
• Maintain cleanliness and organization of the work area to include:
  • Inventories
  • Requisitions (receipt and storage)
  • Trash removal and clean up
  • Maintain the proper use, cleaning, maintenance, and storage of all tools.
• Handle chemicals for designated uses/surfaces.
• Ensure security of any assigned keys.
• Assist with any special projects assigned.
• Assist with rooms maintenance which includes replacement of switches, outlets, light bulbs, rewiring of lamps, and appliances, caulking bath tubs, and shower head replacement.
• Assume the responsibilities of the Duty Engineer, which includes carrying the pager, conducting rounds, and checking building equipment.
• Attend designated department and staff meetings.
• Recommend energy saving ideas.
• Recommend safety ideas; participates in fire prevention and other life safety programs.
• Wipe down walls, clean, and paint as needed.
• Repair furniture.
• Build storage bins, shelves, etc.
• Other duties as assigned.

Competencies

• Ability to understand and follow through with instructions•
• Have an eye for detail
• Excellent communication skills
• Ability to work well both independently and in a team environment
• Mechanically inclined and have the ability to be trained.
• Working knowledge of all electrical supplies and equipment.
• Knowledge of proper chemical handling and disposal.
• Working knowledge of:
  • health codes
  • electrical codes
  • national/local fire codes
  • local mechanical codes
  • blue prints and wiring schematics
  • power and hand tools, meters, etc. as it relates to the technical trades
  • Provide legible communication and directions.
  • Compute basic math calculations.

Ability to:

• Interpret manufacturer's literature for installation, preparation, use and upkeep of various materials and products used throughout the property.
• Be well organized and follow instructions.
• Focus attention on details.
• Work cohesively with co-workers as part of a team.
• Satisfactorily communicate with guests, management, and co-workers to their understanding.

Education & Experience

1. High School or equivalent preferred
2. Basic knowledge of electrical, plumbing, and wallpaper repair
3. 0-2 years of hotel housekeeping experience preferred

Work Environment

This job operates on multiple floors of the hotel. This role routinely uses cleaning chemicals, mops, brooms, vacuums, cleaning cloths, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. One will be subjected to wet floors, cleaning chemicals and loud noises. Must be able to bend, stoop, lift, and carry up to 75 pounds on a regular basis. Must be able to stand for long periods of time and move from area to area among the guest floors.

Position Type/Expected Hours of Work

This is a full-time non-exempt position with expectation to work necessary business hours to ensure business needs are met during the operation of the Maintenance Department.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.