Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.
Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels.
The company is currently hiring a Housekeeper.
Essential Job Functions and Responsibilities
- Vacuuming, dusting, polishing, removing trash, washing, and cleaning all areas of the guest rooms and hallways;
- Replacing linens on beds and making bed to hotel standards
- Replenishing guest room supplies
- Turn over any lost and found items to the Housekeeping Supervisor
- Maintain complete knowledge of correct maintenance and use of equipment;
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, no matter how busy or time of day
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Resolve guest complaints, ensuring guest satisfaction
- Ensure security of any assigned keys and radio
- Stock cleaning carts and landings with designated supplies and equipment
- Clean designated areas with proper chemicals, tools, equipment and signage
- Inspect conditions of the hotel for tears, rips, stains, and report damages to Supervisor.
- Empty vacuum cleaner bags, replace bag, and clean machine
- Proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations;
- Service assigned guest rooms
- Remove all dirty terry and replace with clean par to designated layout
- Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor
- Realign furniture to floor plan
- Open all drawers/doors in check-out rooms and remove items left by guest.
- Set correct time on clock and microwave;
- Ensure presence of fire safety, rate cards, and DND sign. Inspect condition and replace as needed
- Set thermostat to standard temperature
- Ensure room odor is up to hotel standards
- Update status of rooms cleaned on assignment sheet
- Return and restock cart at end of shift
- All other duties as assigned
Competencies
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, no matter how busy or time of day
- Must be able to communicate effectively with guests and associates and have the ability to handle stress and pressure while maintaining composure;
- Must have the ability to resolve problems effectively and in a positive manner
- Must be able to work a flexible schedule including overtime, weekends and holidays.
- Must be detail oriented and have strong organizational skills;
- Must be able to multi-task and meet deadlines;
- Must have a professional and hospitable demeanor at all times
- Preferred bilingual
Education & Experience
- High School or equivalent preferred
- 1 year of custodial / housekeeping experience preferred
Work Environment
- Under variable temperature conditions (or extreme heat or cold)
- Under variable noise levels
- Around fumes and/or odor hazards
- Around dust and/or mite hazards
- Around chemicals
- Around bio-hazards
Physical Requirements
While performing the duties of this job, the employee is regularly required to:
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Must be able to lift, push, pull and carry up to 50 pounds
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Must be able to bend, stoop and reach as needed
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Must be able to walk and stand for long periods of time throughout shift
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
