Job Description

The Safety & Security Manager will oversee the Loss Prevention Safety Security operation at the Galt House Hotel. The Safety and Security Manager will collaborate and lead safety and security initiatives, drive awareness, and ensure the operational efficiency of their location.

Essential Job Functions

• Consults, develops, and drives safety and security initiatives in partnership with hotel leadership.
• Coaches and directs hotel staff on proactive measures, action steps, and plans to mitigate security and safety risks.
• Addresses deviations of optimal performance through employee interviews, coaching, providing constructive, honest, and regular feedback, and recommending corrective action.
• Partners with HR on corrective action.
• Provides excellent customer service at all times through the daily execution of AJS Hotels’ service policies, procedures and programs.
• Tracks performance metrics related to liability, safety, and security and conducts hotel walk-throughs.
• Analyzes data, summarizes findings, and communicates recommendations with Director of LPSS, hotel leadership, and corporate partners to improve profitability through reductions in loss and safety liability.
• Escalates safety, physical security, threat and theft-related issues and partners with Director of LPSS, HR, and legal as necessary to protect the company brand and maintain a productive work environment for all associates.
• Oversees compliance with all safety, security, OSHA, and HAZMAT related inspections, training, and documentation requirements.
• Leads change in safety culture by influencing and developing location leaders and safety team members to understand safety guidelines, address and promote safe behaviors, and understand incident response and follow up.
• Detects, deters, and investigates violations of company policies and criminal activities (monitors video surveillance systems, obtains evidence, takes statements, and writes case reports), sometimes in collaboration with other investigative entities.
• Responsible for hiring, firing, and performance of entire onsite LPSS staff.
• Performs all duties as LPSS team in their absence.
• Coordinates activities of LPSS Staff to include scheduling work, approving vacation time, and managing overtime.
• Partners with Third Party Security and Law Enforcement contracts to plan and coordinate support staffing.
• Completes reports and investigation of incidents/responds to emergency incidents.
• Responds immediately to any emergency situations that arise with guests or associates.
• Conducts, or assists in internal investigations as required by hotel executive staff.
• Conducts, and oversees training of all new department staff.
• Completes performance evaluations of assigned staff.
• Follows up on investigation of claims of loss, incidents, or injury/illness.
• All other duties as required.

Competencies

• 5 years of relevant work experience (hospitality, retail, safety, loss prevention, etc.)
• 2 years of experience directly or indirectly supervising employees including coaching, mentoring, directing, training, and performance management and recognition
• Proficient with Microsoft Office, i.e., Word, Excel, Outlook
• Proficient with verbal and written communications

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.

The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more.

The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.