Job Description
The General Manager of Walker's Exchange Restaurant oversees the complex day-to-day operations. You will be responsible for the successful operation of all aspects of the restaurant according to the policies, procedures and goals of the company. With your strong restaurant experience, solid leadership and proven team building skills, you will also be responsible for hiring and leading trained, focused and engaged Associates, delivering on our promise of the Perfect Guest Experience.
We celebrate the spirit of Walkers Exchange Restaurant by offering a menu filled with the best products we can procure from across America and locally from the Louisville area’s best famers and producers for breakfast, lunch and dinner. Our Restaurant is committed to providing “all the substantial's and delicacies of this and all other markets!
Work Requirements
- Manage and analyze financial parameters and controls for all areas of the restaurant and determine business priorities.
- Ensuring complete guest satisfaction at all times, at an excellent level.
- Ensuring positive morale and upstanding ethics of your managers and crew.
- Provide on-going motivation, coaching and effective leadership development of team members and managers.
- Oversee and ensure general maintenance and cleanliness of property is maintained at all times.
- Responsible for overseeing the food & beverage operation and ensuring its overall success. Supporting the management and line-staff team as needed.
- Manage staff in all aspects including, recruiting, training, schedules, payroll, staff complaints and disciplinary procedures.
- Assess staff performance, conduct appraisals, and strategize for improving staff performance.
- Oversee receiving deliveries for stock and inventory as needed.
- Place orders for inventory based on business needs and budgets.
- Maintain a safe, orderly, and sanitized establishment.
- Ensure menus are up-to-date and correct.
- Ensure all legal requirements are adhered to (I.e. Wage and Hour/Breaks, Health and Safety, etc.).
- Report stock shortage - (variables) glasses & equipment.
- Oversee events
- Actively participates as a member of the management team in decision making processes, attending required meetings, etc.
- Delegate work and determine operational methods to staff throughout shift.
- Oversee daily/shift schedules; make any necessary changes per business need and budget.
- Ensure maximum revenue is achieved from all sales opportunities.
- Ensure a safe and productive work environment, provide safety training as needed.
- Ensure all purchases are legally sourced and purchased.
- Perform line-staff duties when needed on a daily basis. I.e. bartend, serve, host, cook, etc.
- Other additional job responsibilities
Qualifications
- Minimum 2-3 years senior management experience working in a high-volume full service dining restaurant
- Post-secondary education in Hospitality or a related field Extensive restaurant operation and food and beverage knowledge
- Passion for excellence in customer service and the ability to lead by example
- Understanding of budgets and food/labor costs
- Ability to read and interpret financial statements
- Basic understanding of marketing principals
- Knowledge of legislation, policies and procedures for food and beverage operations
- Ability to work all shifts and flexible hours
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discount on Wyndham Properties nationwide and more.
The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.
