Job description

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.

Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels.

The company is currently hiring servers.

RESPONSIBILITIES:

• Greet guest, present menus, answer questions and suggest food and beverage items.
• Takes food and beverage orders.
• Upsell any food and beverage items
• Relays orders to kitchen and serves food to guests
• Monitors tables in assigned section ensuring all guests are served.
• Ensuring all meals are satisfactory to the guests.
• Resolve guest complaints, ensuring guest satisfaction.
• Computes bill and accepts payment; tracks sales receipts.
• Ensures tips are reported properly for tax processing.
• Responsible for stocking station and completing pre and post job duties as outlined by management
• Input order into system and ensure transmission of food orders is verified by Kitchen.
• Legibly document orders when system is down and distribute food orders to Kitchen.
• Retrieve all alcoholic beverage items from bar and serve to guest.
• Adhere to payment, cash handling, and credit card policies/procedures.
• Extend appreciation for guest’s patronage and invite them to return.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Check identification of customers to verify they are of legal drinking age. Refuse to serve beverages in a polite manager to guests who are not of legal age.
• Assist with setup and break down of food and beverage items within the restaurant and event spaces
• All other duties as assigned

QUALIFICATIONS:

• Basic mathematical skills
• Must be able to work a flexible schedule including overtime, weekends and holidays.
• Willing to perform job functions with attention to detail, speed, and accuracy
• Ability to think clearly, can remain calm, and solve problems using good judgment
• 1 year of customer service experience preferable in hospitality
• High School or equivalent preferred
• One must be a minimum of 20 years of age to serve alcoholic beverages to hotel guest per KY Liquor Law

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

• Employee discount
• Referral program

Shift:

• Day shift
• Morning shift
• Night Shift
• Late Night Shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• Restaurant: 1 year (Preferred)
• Hotel: 1 year (Preferred)
• Customer Service: 1 year (Required)

Work Location: In person