Assists banquet manager with overseeing the daily activities of the banquet department including ensuring the accuracy on banquet invoices.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Support the Crowne Plaza hallmarks and standards.
2. Responsible for soliciting banquet business and ensuring customer satisfaction with all functions booked.
3. Hires, trains, supervises, and terminates banquet staff.
4. Completes and posts weekly staff schedules ensuring an adequate number of staff to serve each function.
5. Provides banquet staff with a copy of each function sheet to enable them to understand client's expectations.
6. Reviews and has a thorough understanding of all function sheets to coordinate scheduled events.
7. Inspects each room prior to scheduled event to check whether room setup, menu, and schedule conform to order.
8. Continually directs and assists banquet staff during entire event to ensure all details are carried out to specifications.
9. Has the ability to perform all banquet positions in order to supervise, direct, and train all banquet personnel.
10. All other duties as required.

Competencies

1. Ability to make connections with people, motivating and inspiring them to achieve results.
2. Should have engaging, empathetic communication style based on natural warmth and enthusiasm.
3. Must have strong initiative and self-direction.
4. Must have a sincere appreciation for people and how they are uniquely motivated.
5. Should have knowledge and skill in how to successfully influence and persuade others.
6. Ability to work at a fast pace and results oriented.
7. Self-confident, extroverted personality that can enliven, engage, and positively impact individuals and groups.
8. Ability to understand, quickly react, and motivate others to adapt to a changing organization.
9. Must have excellent written and verbal communication skills.
10. Proficient in or able to learn the proper use of hotel software (Delphi, ADP, and Microsoft Office).

Education & Experience

1. College Degree Preferred
2. Minimum 3 years of a lead role or supervisory experience preferred.
3. Minimum 5 years banquet experience in a hotel preferred.

Work Environment

This job operates in our back of house which at times can be a loud setting. This role may be exposed to risky working conditions such as cuts, slips, falls, tripping, and burns.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. Must have a good sense of balance and be able to stand and exert fast-paced mobility for up to 4 hours in length. The position will require ability to lift bus pans and trays weighing up to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time non-exempt position with expectation to work necessary business hours to ensure business needs are met during the operation of the Banquets Department.

Supervisory Responsibilities

Supervisory responsibility over banquets team.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.