Provides prompt, courteous, and efficient handling of all incoming calls and assistance for outgoing calls which transpire through PBX. Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.

Work Requirements

• Answer all direct incoming guest service calls in a friendly and efficient manner
• Will route all calls to appropriate department within the Company
• Receives guest messages and delivers to guest rooms
• Provides information about hotel services to guests
• Enter Quore orders in a timely manner as requested by the guest
• Assist Front Desk with reassigning rooms and making room keys
• Assist Front Desk with paperwork when needed
• Performs other duties as assigned

Qualifications

• High School Diploma or Equivalent
• Previous customer service in a hotel preferred
• Previous experience answering telephones
• Must be able to read, write and speak English
• Strong organizational experience
• Ability to work in a fast-paced environment
• Ability to meet and exceed customer expectations
• Basic computer skills require
• Ability to type 20 words per minute

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Competent at working independently on recurring projects.

The Crowne Plaza Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more.

The Crowne Plaza Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.