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Event Services Manager

Department: Event Services
Location: Louisville, KY

Ensure guest satisfaction by planning, coordinating and following through on group meetings, meals and functions in accordance with customer specification and hotel standards.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Support the Crowne Plaza hallmarks and standards.
  2. Act as liaison between guests and the hotel.
  3. Prepare and proofread for accuracy correspondence including; function sheets, change orders, convention programs, letters to clients, schedule events, memorandums and booking reports.
  4. Attend and participate in convention services meetings.
  5. Responsible for the development and increase of convention services and catering revenues.
  6. Ensure that function setup meets or exceeds customer expectations by working with group's contact to determine needs.
  7. In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food and beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity.
  8. Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, transportation, billing instructions and VIP services.
  9. Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.
  10. Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.
  11. May also serve as manager on duty.
  12. Onsite responsibilities.
  13. All other duties as required.


  1. Must have effective management leadership abilities.
  2. Ability to perform basic mathematical skill set.
  3. Ability to connect with people in an outgoing and friendly manner.
  4. Must have persuasive communication skills to gain the interest and involvement of others.
  5. Strong sense of urgency combined with the ability to get work done in complete, accurate detail.
  6. Strong sense of duty and feeling of responsibility for completing work both quickly and correctly.
  7. Ability to sell ideas to others.
  8. Ability to teach and motivate a team.

Education & Experience

  1. BS/BA Degree in related discipline preferred.
  2. 2-5 years of experience in a hotel or related field.
  3. 2-5 years of customer service background experience.
  4. Possess a broad knowledge of principles, practices, and procedures of hotel catering and convention functions.

Work Environment

Fast-paced hotel work environment. Will work within meeting rooms and ballrooms for banquets/events as well as an office setting.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Requires finger dexterity to be able to operate office equipment, grasping, writing, standing, sitting, walking repetitive motion, hearing visual acuity, and may on occasion have to life and carry up to 40 pounds.

Position Type/Expected Hours of Work

This is a full-time non-exempt position with expectation to work necessary business hours to ensure business needs are met during the operation of the Meetings Services Department. 


This role does not require travel.

Supervisory Responsibilities

Indirect supervisory responsibility over administrative staff and Banquets department.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.







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